DOCTORS in Devon are urging people to use the free NHS 111 telephone service to get the right care and advice as health services across the county become increasingly busy.

The number of people with flu and other winter-related conditions is putting hospital and GP services under strain, so people are being asked to use other services where possible.

Dr Tim Burke, a Devon GP and chair of the NHS Northern, Eastern and Western Devon Clinical Commissioning Group, said: “Our hospital accident and emergency departments are currently very busy so we’d ask that you only visit if you have a serious or life-threatening condition.

“We know it is worrying when you become ill suddenly so use the fastest source of advice and support which is the telephone service NHS 111.

“It’s free and available round the clock, you’ll speak to a trained adviser, supported by healthcare professionals, who will assess your symptoms and direct you to the local service that can help you best.”

Call 111 if:

• you need medical help fast but it’s not a 999 emergency

• you think you need to go to A and E or need another NHS urgent care service

• you don’t know who to call or you don’t have a GP to call

• you need health information or reassurance about what to do next.

They will advise on how to look after yourself, if that is appropriate; direct you to the nearest walk-in centre or minor injuries unit; get a doctor to call you; or tell you to go to A and E if necessary. If the advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

Dr Burke added: “A and E departments need to be able to concentrate on the most seriously ill and injured patients, so if it’s not an emergency please visit or telephone your pharmacy, minor injuries unit or NHS 111.”

Doctors are also reminding people to look after themselves and others in the colder weather.

Simple things like checking on a neighbour, keeping warm and making sure cabinets are stocked with over-the-counter medicines, are just some ways people can avoid having to use stretched NHS services.

Tips to help you stay well this winter

• Keep yourself warm - heat your home to least 18 degrees C or (65F) if you can. In significantly cold weather, if it is not possible to keep the whole house warm, people should try to keep one main room and the bedroom warm. The best way to stay warm is to wear several small layers of clothing rather than a few thick clothing items.

• If you start to feel unwell, even if it’s just a cough or a cold, get help from your pharmacist quickly before it gets more serious. It is useful to have a well-stocked medicine cabinet so you can be prepared for the most common illnesses.

• Always take your prescribed medicines as directed, or speak to your doctor or pharmacist if you have stopped taking them or started taking them differently.

• Look out for other people who may need a bit of extra help over winter. People who are over 65 and live on their own are advised to arrange for someone to call to their house or to telephone at least once a day.